Refund Policy

Last updated: January 15, 2025

This Refund Policy applies to any paid products or services offered by GetLyStar. We are committed to ensuring that our users are satisfied with their experience. If you are not entirely pleased with a purchase, we offer a fair and transparent refund process, subject to the terms outlined below.

1. Scope of This Policy

This policy covers all paid services, digital products, memberships, or premium content that may be offered on GetLyStar. It does not apply to third-party bookings (hotels, resort casinos, or travel packages) made through external links on our site, as those are governed by the respective providers' terms.

2. Digital Products and Memberships

If you purchase a digital product (such as a detailed resort report) or a premium membership to access exclusive content, we offer the following refund conditions:

• Full Refund: You may request a full refund within 14 days of your purchase if the content has not been fully downloaded or accessed.
• No Refund After Access: Once you have accessed, downloaded, or consumed any portion of a digital product, all sales are final, unless the product is defective or does not match its description.
• Technical Errors: If you experience a technical issue that prevents access to purchased content and we cannot resolve it within 7 business days, a full refund will be issued.

3. Subscription Services

For subscription-based access (if any), you may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle, and you will not be charged for subsequent cycles. Refunds for partial subscription periods are not provided, except as required by applicable consumer protection laws.

4. Non-Refundable Items

Certain items are non-refundable under all circumstances:

• Any product or service that has been fully utilized or consumed.
• Gift cards or promotional credits, unless mandated by law.
• Any charges arising from third-party purchases made through affiliate links.
• Services that have been rendered in full at the time of the refund request.

5. How to Request a Refund

To submit a refund request, please contact our support team via email at refunds@getlystar.com or by writing to our address. In your request, please include:

• Your full name and email address used for the purchase.
• Order number or transaction ID, if available.
• The reason for the refund request.
• Proof of purchase or any other relevant documentation.

We will review your request and respond within 10 business days. If approved, refunds will be processed to the original payment method within 5-10 business days, depending on your bank or card issuer's processing times.

6. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again. Contact your credit card company or bank, as there may be a processing delay. If the issue persists, reach out to us, and we will assist in expediting the process.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or payment provider. Unjustified chargebacks may result in account suspension. We reserve the right to dispute chargebacks where a valid purchase has been made and refunds have been properly administered.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website and services following any changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Refund Policy or wish to initiate a refund, please contact us:

• Email: refunds@getlystar.com
• Phone: +442199711588
• Address: 84 Chris Lodge Bellville, WA1 4PJ, UK

We appreciate your trust in GetLyStar and are committed to resolving any issues you encounter in a fair and timely manner.